Month: February 2022

ASA (Average speed of answer)

The average amount of time (measured in seconds) from when a caller calls customer service (enters the customer service queue) to when the caller begins speaking to a customer service associate.

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ARP (Address resolution protocol)

The term address resolution refers to the process of finding an address of a computer in a network. The address is “resolved” using a protocol in which a piece of information is sent by a client process executing on the local...

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